Microsoft Business Solutions Customer Relationship Management

Improve customer satisfaction, and you'll improve your bottom line. From the first contact to after-sales service, these Web-enabled customer relationship management (CRM) solutions automate day-to-day tasks for sales, customer service, field service, call center and marketing professionals. They'll strengthen customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue. (CRM) helps midmarket businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Business Solutions CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft Business Solutions CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows.

Microsoft CRM Customer Service
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Microsoft CRM Integration White Paper
Microsoft CRM Overview
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Microsoft CRM Solution Brochure
Training on Microsoft CRM

Microsoft Business Solutions CRM Materials

Microsoft CRM Overview Brochure
CRM Whitepaper

Microsoft Interactive

Microsoft Business Solutions CRM Interactive
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