TYPES OF SUPPORT OFFERED

At Rose Business Solutions, we believe a product’s continued success relies on the quality of the on-going support your company may require. We have developed several means of support including:

Telephone support – During our normal business hours, we have a technical support staff here to answer your simplest to most complex questions. Most calls are returned in less than two hours and many times and support technician can take your call immediately.

Request a Call

For more complex needs we use DesktopStreaming, a secure Web-based screen-sharing solution that enables full remote desktop sharing between your company and Rose Business Solutions. It enables use to provide faster first-time call resolution, reduces our call backlog and travel time to your office.

CustomerSource - With your Microsoft Business Solutions Service Plan, you have access to Automated Fixes, a feature of their electronic support site for customers. Automated Fixes make it easy to solve common support issues with a click of a mouse 7x24, or you can easily email our support staff at (support@rosebizinc.com) Rose Business Solutions, and we will begin working on your support request.

All support calls whether they are handled on-site, over the telephone, or via email are logged into our Customer database for future reference and tracking. Our service infrastructure is designed to provide our customers with fast response times, reliability, and flexibility in servicing their support needs.

SUPPORT CONTACTS

At Rose Business Solutions, we believe a product’s continued success relies on the quality of the on-going support your company may require. We have developed several means of support including:

support@rosebizinc.com
Business Solutions Support

support@roseasp.com
Hosting Support

Desktop Support
Annual support contract required